At HOTOS, we are committed to delivering your self-heating ready-to-eat meals safely, efficiently, and on time. This Shipping Policy outlines how orders are processed, shipped, and delivered to ensure a smooth shopping experience.

All orders are processed within a short period after successful payment confirmation. Once your order has been verified and packed, it is handed over to our trusted courier partners for delivery. Orders are typically delivered within 3 to 5 working days, depending on your delivery location, courier availability, weather conditions, and other operational factors. While we strive to meet the estimated delivery timeline, occasional delays may occur due to circumstances beyond our control.

Once your order has been dispatched, you will receive a shipping confirmation along with tracking details via email, SMS, or WhatsApp (where applicable). You can use the tracking information to monitor the status of your shipment in real time until it reaches your doorstep.

Please ensure that the shipping address, contact number, and other delivery details provided during checkout are accurate and complete. HOTOS will not be responsible for delays or failed deliveries resulting from incorrect or incomplete information provided by the customer. If a delivery attempt is unsuccessful due to customer unavailability, our courier partner may make additional delivery attempts in accordance with their delivery policy.

Shipping charges, if applicable, will be displayed during the checkout process before you complete your purchase. From time to time, HOTOS may offer free shipping promotions, which will be clearly mentioned on our website or during checkout.

Once an order has been dispatched, it cannot be modified or cancelled. If your package arrives damaged or appears to have been tampered with, please do not accept the delivery if possible and contact our customer support team immediately with photographs of the package and your order details so we can investigate and assist you promptly.

HOTOS currently delivers to selected serviceable locations. Delivery availability may vary depending on your pin code and the coverage of our courier partners. We continuously work to expand our delivery network to serve more customers across India.

If you have any questions regarding shipping, delivery timelines, or the status of your order, please contact our customer support team through the contact details provided on the HOTOS website. We are always happy to assist you.